In the ever-competitive hospitality industry, to be able to provide top-level customer service is essential to compete with new players in the market and meet guest expectations.
Hotel chains are reinventing themselves to meet the new challenges presented. Currently, it is no longer enough for a hotel to offer basic services, such as a comfortable bed and a restaurant. Guests want and expect more.
To stay ahead of the game companies are trying to provide the best in customer service so that clients endeavour to return time and time again.
Hotels are busy places, and staff are always running around as they carry out duties on their shifts. Two-Way radios have proven to be the most effective form of communication between hotel staff so that they can coordinate accordingly to meet customer requirements.
Walkie Talkies are handy portable devices which staff can keep on them at all times, allowing instant communication so that they can respond promptly to any guest requests or adhere to oncoming demands. They can even be set-up so that each hotel department has its own frequency. This way, they can provide effective management across departments assuring that everything runs swiftly during busy shifts.
Which model to choose?
There are a few things to consider when choosing the best Two-Way radios for hotel use. They need to be durable, reliable, and since hotel staff often work long busy shifts, long battery life is also a factor to consider.
There are many ways in which Two-way radios boost efficiency in hotel management, whether for a small boutique hotel or a large resort:
- Improved guest experience
In this highly global and digital world where social media plays a huge role, guests are usually the first to report online if they have had good or bad experiences. So, providing them with a five-star service has never been more critical. Hotel two-way radio systems can help to achieve this through fast and discreet communication between hotel departments.
- Inter-department communication
Walkie Talkies can ideally be set so that each floor or department has its very own communication channel or group channel and there is also the option for call ID so that each individual can be contacted privately.
- Programmable security features
In all industries, security is of utmost importance, but when a workplace has the added responsibility of keeping not only the staff but also guests safe, this is true even more.
Handheld walkie talkies are a highly cost-effective form of communication for businesses. Unlike mobile phones, they are a one-off purchase with no prolonging monthly charges, being also robust and reliable, and offering excellent value for money.
- Simple to operate “Push to Talk” and earpieces available
Walkie Talkies like the Motorola XT180 twin pack are incredibly simple and easy to use. A touch of a button enables instant, reliable communications, being also a very quick means of communication, which can be vital for busy, fast-paced workplaces. Other options include push-to-talk earpieces which enable staff to be discreet when communicating, making sure that guests are not disturbed.